Duty of Care
Changes in a dog’s routine and environment can lead to varying degrees of distress and unpredictable behaviour. Recognising this, Ruff It! is committed to providing comfort and reassurance to dogs during such transitions.
In the event of severe weather conditions, such as extreme heat or thunderstorms, potentially harmful to the Client’s dog, Ruff It! will exercise its discretion to take necessary action, including postponing scheduled activities until deemed safe.
Necessities
Clients are required to provide secure collars with name and address tags as mandated by current legislation, along with appropriate treats for their dogs.
House Cleanliness
Ruff It! strives to return dogs to their owners’ premises in a similar state of cleanliness as when collected. However, the client acknowledges that factors beyond Ruff It!’s control, such as inclement weather, may affect this outcome. Ruff It! cannot be held liable for stains, damages, or other incidents resulting from such circumstances.
Damage to Property or Possessions
Any damage to the Client’s property or possessions caused by the pet will be documented by Ruff It! If deemed significant, Ruff It! will promptly inform the Client through available means. The Client may be responsible for any associated costs, including administration and manpower.
Health and Medicines
Clients are solely responsible for ensuring that Ruff It! is fully informed of any health issues their dogs may have or have experienced in the past. Ruff It! cannot be held liable for any issues resulting from undisclosed information.
In the event of an undisclosed contagious illness or disease in a dog, the Client accepts responsibility for the costs of treatment for other potentially affected animals.
Sick or Injured Dogs
Should a dog fall ill or sustain an injury, Ruff It! will promptly notify the Client and seek necessary veterinary care. Veterinary expenses will be directly chargeable to the Client and must be paid immediately upon request.
Keys
Clients providing keys to Ruff It! must ensure all necessary copies are provided.
Privacy
Clients are responsible for ensuring that the information provided to Ruff It! is accurate and up-to-date. They agree to accept any decisions made by Ruff It! in cases where contact cannot be established due to incorrect information.
Insurance
Clients confirm that they have informed their insurance provider of Ruff It!’s access to their property during their absence.
Third Parties
Clients must inform Ruff It! of any individuals granted access to their property during their absence. Ruff It! shall not be liable for the actions or omissions of these individuals.
Service Provider’s Companion
Ruff It! may be accompanied by a spouse, family member, or friend during service provision. Clients will not incur any additional costs for the assistance provided by the companion.
Miscellaneous
Dogs will only be walked on leads unless alternative arrangements have been agreed upon. Clients assume full liability for any incidents during off-lead walks.
Fees and Payment
Clients agree to pay Ruff It! promptly for services rendered. Payment terms will be agreed upon at the time of booking. Failure to make timely payments may result in interest charges.
Cancellations
In the event of the Client cancelling services less than 48 hours before the scheduled service, a cancellation fee equal to 100% of the Fees will be applicable. If Ruff It! cancels services, alternative arrangements will be made, or a refund will be provided with reasonable notice.
Insurance
Ruff It! holds Public Liability Insurance up to £5 million for services performed for the Client. It is the Client’s responsibility to ensure adequate insurance coverage for their property, contents, and dogs throughout the assignment.
Indemnity and Liability
Clients accept full liability for any incidents involving their dogs. They will indemnify Ruff It! against any damage or injury caused by their dogs if not covered by Ruff It!’s public liability insurance. Ruff It! cannot be held liable for any loss, injury, or death of pets beyond its control.
Aggressive or Unsocial Animals
In the event of a dog displaying aggressive behaviour, Ruff It! reserves the right to take necessary action in the best interest of all parties involved. Any costs incurred will be the responsibility of the Client. Ruff It! is not obliged to refund fees if the behaviour was not disclosed during booking and Ruff It! terminates the Agreement.